What is Virtual Hosting?
Virtual Hosting is where multiple web sites (www.anyname.com) are served off the same physical server. This
saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate
environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.
Do you have Front-Page extensions?
Front Page extensions can be installed for your account. They are not installed automatically during the initial
setup. Place a request by selecting the "Support" button in the Contacts or Virtual Hositng menu.
What is Bandwidth?
Bandwidth is the amount of data moved between your site and the browsers of the customer's accessing your site.
It is typically measured in Gigabytes (1000 Megabytes).
I want to change my account plan. How do I upgrade / downgrade my account?
Simply open a support ticket from the "Support" button in the Contacts or Virtual Hositng menu.
What domain names do you support?
We support all domains, including foreign domains.
Do you backup the servers?
We backup the data on our servers each night. Although we do this free as part of the service, we do not guarantee
data recovery, so we strongly recommend that you keep a remote backup of your files and data.
Can I have more than one domain name pointing to my site?
Yes, we allow parking of up to 10 domains to be parked onto your account's primary domain. However, we do not
allow parked domains onto directories or subdomains within your account.
How do I move my current site to Aussieland?
Every situation is different, but generally, there are 4 basic steps in moving your site from your current hosting
company to Aussieland.
1) Selecting and ordering your hosting package.
2) Moving the contents of your current site to your new site. Setup email accounts, forwarders, autoresponders,
...
3) Testing your site.
4) Changing the name servers for your domain at the registrar where your domain is registered. In 24 to 48 hours,
your changes should start to take effect. It may take serveral days for all DNS servers to be updated.
Does Aussieland offer support?
Yes. Select the "Support" button in the Contacts or Virtual Hositng menu.
Why doesn't Aussieland offer phone support?
We prefer support tickets for a variety of reasons such as:
Providing an audit trail of communication so that all the facts can be passed on to whomever may be working your
problem. Support tickets also allow us to focus on fixing problems instead of answering the phone.
How soon will my account be set up and ready to use?
Soon after registering, you will receive an E-Invoice through the E-mail.
Account are usually setup within 24 hours of receiving your payment.
You will then receive an E-mail with your account information, IP address, user name and password. You can then
start uploading your site.
Is my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.
Can I register my domain name through Aussieland?
Not at this point in time. If you go our Domain Names page you will find a recommendation for a reliable/cost effective
Registrar.
Does Aussieland allow adult, warez or other illicit sites or content?
No. Please see our terms and conditions page for permissible and unpermissable content.
What are your Network Connections?
Our network consists of redundant Gig-E network connections.
What is your server environment?
Intel Pentium IIIs with high-speed SCSI or IDE drives. The operating system is Red Hat Linux running Apache Web
Server. This is a fairly typical web server setup.
Where are your servers located?
Our servers are located in our Network Operations Center (NOC) in Greenwood Village, Colorado. There they are monitored
24x7x365, in a data center environment that provides security, backup power, and direct access to the internet
backbones.
Where is Ausieland located?
Aussieland is located in Melbourne Australia.
Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any one that promises
that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive
use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both
protect you and to provide you with a reliable service.
